American
Telesis, Private Line & Network Specialists
Phone: 800.297.1122
Fax: 843.842.9731
Email:
General Information: ATinfo@american-telesis.net
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Trouble
Reporting Procedures and Escalation List
x |
Level
One:
Network Operations |
800.545.2107
Hours of Operation: 24/7
When calling in trouble please provide:
• Company Name
• Contact Name and Telephone Number
• Your Circuit Identification Number
• Description of the Problem or Quality Issue
x |
Level
Two:
Network Operations Supervisor |
James Eulert
800-545-2107
800-297-1122
303-485-1890 Fax
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Level
Three:
Network Operations Manager |
Jim
Mitchell
800-545-2107
800-297-1122
303-485-1890 Fax
x |
Level
Four:
Vice President |
Heather
Selbert
800-545-2107
303-485-1886 Direct
303-485-1890 Fax
x |
Level
Five:
President |
Monica
Bauer
800-297-1122
843-842-6099 ext. 113
843-842-9731 Fax
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American
Telesis is confident that escalations will never reach a Level Four or Level
Five but, should the need arise, do not hesitate to escalate as outlined
above.
It is the goal of American Telesis to have a problem-free network and to
maintain customer satisfaction 100% of the time. We do realize that occasionally
problems arise and we will be as responsive to the needs of our clients
as possible. |
